HP Deskjet D2545 Printer - Unable to print

•

Solution 3: Clear the print queue

•

Solution 4: Check the printer cable connection

•

Solution 5: Verify the printer driver configuration

•

Solution 6: Check if the printer is paused or offline

•

Solution 7: Clear the print queue manually

•

Solution 8: Restart the print spooler

•

Solution 9: Verify whether the software application is causing the problem

Solution 1: Make sure the printer is turned on

Solution:

Look at the Power light located on the front of the printer. If it is not lit, the

printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the

Power

button to turn on the printer.

Cause:

The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Print a test page

Solution:

Print a test page to see if the product can print and is communicating with

the computer.

To print a test page
1.

Load Letter or A4 unused plain white paper in the paper tray.

2.

Open the printer

Toolbox

.

3.

On the Device Services tab, click the

Print a Test Page

button.

The Print a Test Page dialog box is displayed.

4.

Click the

Print Page

button.

Recycle or discard the test page.

If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.

Cause:

The product was not set up properly.

If this did not solve the issue, try the next solution.

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Solution 3: Clear the print queue

Solution:

Restart your computer to clear the print queue.

To clear the print queue
1.

Restart your computer.

2.

After the computer has restarted, check the print queue.

a

. Depending upon your operating system, do one of the following:

•

Windows Vista: On the Windows taskbar, click

Start

, click

Control

Panel

, and then click

Printers

.

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

,

and then click

Printers and Faxes

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

,

and then click

Printers

.

b

. Double-click the icon for your product to open the print queue.

If there are no print jobs pending, the issue might have been resolved.

3.

Try to print again.

Cause:

The computer needed to be restarted to clear the print queue.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer cable connection

Solution:

Disconnect the USB cable from the computer and product, and then

reconnect it.

To disconnect and reconnect the USB cable
1.

Disconnect the USB cable from the product.

2.

Disconnect the USB cable from the computer.

3.

Leave the USB cable disconnect for 5-6 seconds.

4.

Reconnect the USB cable to the product and the computer.

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After reconnecting the USB cable, the product should start printing the jobs in
queue.

NOTE:

If you are connecting the product through a USB hub, make sure the

hub is turned on. If the hub is on, try connecting directly to your computer.

5.

If the product does not start printing automatically, start another print job.

Cause:

The USB cable needed to be disconnected.

If this did not solve the issue, try the next solution.

Solution 5: Verify the printer driver configuration

Solution:

Check to make sure the product is set as the default printer and that it is

using the correct printer driver.

To verify that the product is set as the default printer
1.

Depending upon your operating system, do one of the following:
•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

.

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

.

2.

Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.

3.

If the wrong product is set as the default printer, right-click the correct product and
select

Set as Default

.

To verify the print driver
1.

Depending upon your operating system, do one of the following:
•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

.

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

.

2.

Right-click the icon next to the product, and select

Properties

.

3.

Click the

Ports

tab to verify that the product is using the correct port.

The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.

4.

If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.

5.

Click the

Advanced

tab.

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6.

Check the driver listed in the

Driver

drop-down menu to verify that the product is

using the correct driver.
The name of your product should be listed as the driver.

7.

If the wrong driver is selected, select the correct driver from the

Driver

drop-down

menu.

8.

Click

OK

to save your changes.

Cause:

If there was more than one product configured on the same computer, the

product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue, try the next solution.

Solution 6: Check if the printer is paused or offline

Solution:

Check to make sure the product is not paused or offline.

To check if the printer is paused or offline
1.

Depending upon your operating system, do one of the following:
•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

.

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

.

2.

Double-click the icon for your product to open the print queue.

3.

On the

Printer

menu, make sure there are no check marks next to

Pause

Printing

or

Use Printer Offline

. If a check mark is present on either option, click

the menu option to remove it. If the menu has the

Use Printer Online

option,

select that option to put a check mark next to it.

4.

If you made any changes, try to print again.

Cause:

The product was paused or offline.

If this did not solve the issue, try the next solution.

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Solution 7: Clear the print queue manually

Solution:

Manually clear the print queue.

To clear the print queue manually
1.

Depending upon your operating system, do one of the following:
•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

.

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

.

2.

Double-click the icon for your product to open the print queue.

3.

On the

Printer

menu, click

Cancel all documents

or

Purge Print Document

,

and then click

Yes

to confirm.

4.

If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.

5.

Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.

Cause:

The print queue needed to be manually cleared.

If this did not solve the issue, try the next solution.

Solution 8: Restart the print spooler

Solution:

Restart the print spooler.

To stop and restart the print spooler
1.

Depending upon your operating system, do one of the following:
•

Windows XP and Windows Vista: On the Windows taskbar, click

Start

, and

then click

Control Panel

.

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Control Panel

.

2.

Double-click

Administrative Tools

, and then double-click

Services

.

3.

Scroll down the list and click

Print Spooler

, and then click

Stop

to stop the

service.

4.

Click

Start

to restart the service, and then click

OK

.

5.

Restart the computer and try printing again after the computer has restarted.

Cause:

The print spooler needed to be restarted.

If this did not solve the issue, try the next solution.

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